Valued Client,
We have identified a common issue that may be affecting your website’s scrolling behavior. If you are experiencing:
- Jagged or choppy scrolling
- Delayed response when scrolling
- No response when attempting to scroll
This may be due to a deprecated function in Elementor’s JavaScript files. The Scroll utility, located in /dev/js/frontend/utils/scroll, is no longer supported and may interfere with smooth scrolling on your site.
How to Resolve
To fix this issue, simply open a support ticket with the subject line: Help With Website Scrolling Issue. We’ll provide a straightforward code snippet that will resolve this for you.
- Clients on our Management Plan: We will implement this fix for you as part of our service.
- Self-Managed Clients: We’ll guide you on how to add this code yourself.
This fix is provided free of charge to all our clients.
Thank you!
